ruby casino Privacy Policy – How Your Data Is Handled
At ruby casino, protecting the personal information of every Filipino player is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you have as a registered user of the platform. We encourage you to read this document fully before creating your account, and to revisit it periodically as our practices may be updated from time to time. If you have questions about anything in this policy, our support team is available at [email protected] at any time.
Last updated: 2025. This policy applies to all players accessing ruby casino from the Philippines.
1. Data We Collect
When you register and use ruby casino, we collect several categories of personal information in order to provide you with a secure, functional, and personalised gaming experience. The primary category is account information: this includes your full name, date of birth, email address, username, and any other details you provide during the registration process or when updating your profile. We also collect device and browser data — such as your IP address, operating system, browser type and version, screen resolution, and device identifiers — which help us maintain platform security, detect unauthorised access, and optimise the mobile experience for Filipino players. Because all transactions on ruby casino are conducted in Philippine Peso (PHP), we collect local payment information relevant to your chosen deposit and withdrawal method, which may include e-wallet account references or bank transfer details as required to process transactions; we do not store full card numbers on our servers. We collect usage data generated by your interaction with the platform, including pages visited, games played, session durations, bet histories, and feature interactions, which allow us to improve our services and ensure fair play. Finally, we collect cookies and similar tracking data — explained in detail in Section 3 — which support platform functionality, session management, and analytics. All data collection is carried out in accordance with applicable data protection laws and is limited to what is genuinely necessary for the purposes described in this policy.
2. Purpose of Data Use
ruby casino uses the personal information it collects for a set of clearly defined purposes, and we do not use your data for anything beyond what is described in this policy without your explicit consent. The primary purpose is account management and platform delivery: we use your registration details to create and maintain your account, verify your identity and age, process your PHP deposits and withdrawals, and provide access to the games and features available on the platform. We use device and usage data for security monitoring — including fraud detection, detection of duplicate accounts, and prevention of money laundering — as well as for technical troubleshooting and platform performance optimisation to ensure the smoothest possible mobile gaming experience for players in the Philippines. Your contact information, including your registered email address, is used to send you transactional communications such as account confirmations, withdrawal notifications, password reset requests, and important policy updates; we may also send you promotional communications where you have opted in to receive them, and you may withdraw that consent at any time. We use aggregated, anonymised usage data for internal analytics purposes — such as understanding which game categories are most popular among Filipino players or identifying areas of the platform where improvements can be made — and this data cannot be used to identify you individually. Where required by law or by the terms of our operating licence, we may use your information to comply with regulatory obligations, including anti-money laundering checks and responsible gaming assessments. We will never sell your personal data to third parties for their own marketing purposes.
3. Cookies & Tracking
ruby casino uses cookies and similar tracking technologies — including local storage and session tokens — to make the platform function correctly and to understand how players interact with the site. Strictly necessary cookies are essential to the operation of the platform: they maintain your login session, remember your language and display preferences, and ensure that game sessions run without interruption when you navigate between pages. We also use functional cookies that remember personalisation choices you have made, such as your preferred game lobby view, so that your experience feels consistent from one visit to the next. Analytics cookies collect anonymised data about how players navigate the platform — which sections they visit most, how long they spend on each page, and which features they interact with — helping us identify opportunities to improve the user experience for our Filipino player base. We do not use third-party advertising cookies that track your activity across other websites for the purpose of serving you targeted advertisements on external platforms. You can manage your cookie preferences through your browser settings at any time; however, please be aware that disabling strictly necessary cookies will prevent you from logging in and using key platform features. By continuing to use ruby casino after being presented with this policy, you consent to our use of cookies as described above. If you have questions about specific cookies in use on the platform, please contact our support team at [email protected].
4. Data Storage & Security
Your personal data is stored on secure servers protected by industry-standard technical and organisational measures designed to prevent unauthorised access, accidental loss, alteration, or disclosure. ruby casino implements encryption for data both in transit — using TLS (Transport Layer Security) protocols for all communications between your device and our servers — and at rest, ensuring that sensitive account and payment information is not stored in a readable plain-text format. Access to personal data within our organisation is restricted on a strict need-to-know basis: only those staff members who require access to your data in order to perform their role are permitted to view it, and all such access is logged and monitored. We retain your personal data for as long as your account is active and for a reasonable period thereafter as required by applicable law, including obligations related to anti-money laundering record-keeping and dispute resolution. If you request the closure of your account, we will delete or anonymise your personal data in accordance with our retention schedule, subject to any legal obligations that require us to retain certain records for a defined minimum period. While we take all reasonable steps to protect your information, no online platform can guarantee absolute security against all possible threats; we encourage you to use a strong, unique password for your ruby casino account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.
5. Sharing Data with Third Parties
ruby casino does not sell, rent, or trade your personal information to any third party for their own commercial purposes, and we share your data only in the limited circumstances described below. We work with carefully selected third-party service providers — including payment processors who handle PHP transactions, identity verification providers, game content suppliers, and platform analytics tools — who require access to certain personal data in order to perform their contracted services on our behalf. All such providers are bound by data processing agreements that require them to handle your information securely, to use it only for the specific purpose for which it was shared, and to comply with applicable data protection laws. We may be required by law, court order, or regulatory authority to disclose your personal information to law enforcement agencies or other government bodies; in such cases, we will disclose only the minimum information necessary to fulfil the legal obligation. In the event that ruby casino undergoes a corporate restructure, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process; we will notify registered players of any such change and ensure that the incoming entity is bound by equivalent data protection obligations. We will never disclose your personal data to unaffiliated third parties for direct marketing purposes without your explicit prior consent. If you have concerns about how a specific third-party provider handles your data in connection with our platform, please contact us at [email protected] and we will provide what information we are able to share.
6. Your Rights as a User
As a player registered with ruby casino, you hold a number of important rights in relation to your personal data, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal information we hold about you: you can request a copy of your data at any time by contacting us at [email protected], and we will respond to your request within a reasonable timeframe. You have the right to correction — if any of the personal information we hold about you is inaccurate or out of date, you can ask us to correct it, and we will update our records promptly. You have the right to request deletion of your personal data where there is no longer a legal basis for us to retain it; please note that certain data may need to be retained for a minimum period in order to comply with anti-money laundering, tax, or licensing obligations, and we will explain any such limitations when responding to your deletion request. You have the right to object to or restrict certain types of data processing — for example, you can opt out of receiving promotional emails from ruby casino at any time by following the unsubscribe link in any such email or by contacting our support team. You also have the right to data portability where applicable, meaning you can ask us to provide your personal data in a structured, commonly used, and machine-readable format. To exercise any of these rights, please reach out to our support team directly; we will acknowledge your request and work with you to resolve it fairly and efficiently.
7. Minor Protection
ruby casino is strictly an adult gaming platform and is not intended for use by anyone under the age of 18. We do not knowingly collect, store, or process personal data belonging to minors, and any account found to belong to a person under 18 years of age will be suspended immediately and its data handled in accordance with our account closure and data retention procedures. During the registration process, players are required to confirm that they are at least 18 years old, and we may request supporting identity documents at any time to verify this declaration. If a parent or guardian believes that their child has registered on the platform and provided personal information without their knowledge or consent, they are encouraged to contact us immediately at [email protected] so that we can take appropriate action, including the deletion of any data collected. We actively promote responsible gaming among the adult Filipino player community and provide a range of tools — detailed on our Responsible Gaming page — to help players manage their gaming activity and protect vulnerable individuals. Protecting children from exposure to gambling content and platforms is a priority we share with regulators, parents, and the wider community in the Philippines. We will continue to review and strengthen our age verification procedures in line with best practices and any applicable regulatory guidance.
8. Policy Updates & Contact
ruby casino reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, notify registered players via their registered email address so that they are aware of the changes before they take effect. We encourage all Filipino players to bookmark this page and check it periodically to stay informed of how their data is being handled; your continued use of the platform after any update is published constitutes your acceptance of the revised policy. Minor clarifications or editorial changes that do not materially affect your rights or our data practices may be made without specific notice. The most current version of this Privacy Policy will always be accessible at rubycasino.app/privacy-policy. If you have any questions, concerns, or complaints about this Privacy Policy or about the way ruby casino handles your personal data, please contact our dedicated support team by emailing [email protected] — we will acknowledge your message promptly and work to resolve any issue in good faith. You may also consult our FAQ page for answers to common privacy-related questions, or visit our Responsible Gaming page for additional information about how we protect player wellbeing on the platform.
Questions About Your Privacy?
Our support team is on hand around the clock to help Filipino players understand exactly how their data is used on the ruby casino platform. You can also find answers in our FAQ, review our full Terms and Conditions, or create your account knowing your privacy is protected.